The organization’s management and employees are committed to excellence in all we do. We will meet all customer and regulatory requirements and continually improve Customer Satisfaction by providing products that meet or exceed our customers’ expectations for quality, delivery, technical support and value. We are dedicated to Continuous Improvement in every aspect of our business.
- Continually improve customer satisfaction,
- Prevent nonconforming product from reaching our customers,
- Improve on-time delivery to our customers, and
To accomplish the above and create a sustainable organization, we will also continually:
- Reduce internal product non-conformances
- Improve the quality and delivery performance of our suppliers
- Improve the effectiveness and efficiency of internal processes
- Improve the effectiveness of our Quality Management System
Responsibilities & Authorities
All employees are responsible for the quality of the work they do and for following procedures and work instructions used to control the processes they are involved in. Within the context of their jobs, each employee is to focus on the achievement of our quality objectives to improve customer satisfaction, reduce customer complaints, meet customer quality and delivery requirements and reduce part rejects.
Production Managers, Supervisors, Operators & inspectors have the authority to stop production to correct quality problems.
Managers and Supervisors are responsible for performance results on process level objectives & key indicators and implementing strategies to improve the overall performance of our quality management system.
Quality Manager, Betsy Horvath, has been named the Quality Management System’s Management Representative with the responsibility and authority to ensure the establishment, implementation, and maintenance of our Quality Management System. She has also been given the organizational freedom to resolve matters pertaining to quality and delegate quality system coordinating and maintenance functions to qualified internal staff.
Revision Date: 02/21/12